Latest posts
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Toyota’s Andon: Making Problems Visible
On a production line, a small signal can prevent a hidden defect from moving downstream. Toyota’s andon practice makes the response to a problem part of the work itself.
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LEGO’s Reset: Returning to the Core
When expansion made the business harder to manage, LEGO had to decide what belonged at the center of its next chapter. The reset involved more than trimming costs: it meant reconsidering what the company was built to do.
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Netflix and Qwikster: A Costly Split
In 2011, Netflix tried to separate its DVD-by-mail and streaming businesses. The reversal shows what can happen when an internal strategy creates a new burden for customers.